Refund policy

Return & Refund Policy

At NailAura, we want you to be happy with your purchase.

Returns:
We accept returns only for products that are received damaged, defective, or incorrect. Return requests must be made within 7 days of delivery.

For hygiene reasons, used, worn, opened, or damaged-by-customer press-on nails are not eligible for return.

To request a return, please contact us at supportnailaura@gmail.com with your order number and clear photos/videos of the product and packaging.

Once your return request is approved, we will provide the return instructions. Please do not send any product back without contacting us first.

Refunds:
After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method.

Wrong or Damaged Items:
If you receive the wrong product or your order arrives damaged, please contact us within 7 days of delivery with photos/videos. We will review the issue and provide a suitable replacement or refund.

Non-Returnable Items:
Products that have been used, worn, altered, or damaged after delivery are not eligible for return.

For any questions regarding returns or refunds, contact us at supportnailaura@gmail.com.